DUTIES:
- As mentioned under each product, the customer should pay any duties for Canada, UK, Europe, Sri Lanka, Thailand, Czech Republic and a few Middle East countries, and Oorla will not bear any duties. For these countries, there will be customs duties.
- Any duties for the rest of the countries, the duty tax should also be paid by the customer. Oorla will help the customer with customs clearance.
CLEARANCE:
Rarely for countries like Australia, New Zealand, Spain, Portugal, France, Sri Lanka, Brazil, Czech Republic, Thailand, and Germany, the delivery may take up to 20 days from the dispatch time due to customs clearance. Unfortunately, the process cannot be expedited as customs clearance is not in our control.
In such cases, Oorla will help you with the overall process by keeping you posted with the tracking information.
DAIRY PRODUCT WARNING:
Please note that milk sweets and dairy products such as Ghee cannot be sent to the UK or any European countries. In the event that an order from Europe includes milk-based products, we regret to inform you that we will not be able to fulfill that part of the order. We will offer an alternative product to replace the milk-based product or provide a refund within 5 business days if an alternative is not available. This only applies to European countries.
NUTS PRODUCT WARNING:
Please note that products that contain nuts as an ingredient cannot be sent to the UK due to the United Kingdom's strict customs regulations. In the event that an order from the UK includes products that have nuts, we regret to inform you that we will not be able to fulfill that part of the order. We will offer an alternative product to replace the nuts-based product or provide a refund within 5 business days if an alternative is unavailable. This only applies to the UK.
